The Service Asset Toolkit  

The Service Asset Toolkit Windows

    Platform: Windows
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This toolkit provides a wide variety of resources to boost your understanding and ability to manage Service Asset in your organization with 30 ready-to-use resources.

This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Service Asset by offering easy to use templates, blueprints, and documents that can be adapted to your organization's requirements.

Buy with confidence, the Service Asset toolkit has a 100% Satisfaction Guarantee & Free Returns.

List Price $173.68 Get it now for just $99.0 ! Save $74.68 (43%)

Put together by The Art of Service's industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Service Asset and how to apply them successfully within an organization.

This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Service Asset approach that meets today's standards. It is tailor-fit for professionals who don't have the time or resources at hand to develop the required templates and structure for implementation or management.

The Complete Service Asset Toolkit Includes the following 30 resources:

1.File: 06 Service Management Portfolios.doc - Summary: The business effectiveness of a service provider is largely dependent on the organization's ability to obtain and managing information on a variety of subjects which can be used in marketing services, identify new service requirements, and improvements to services. Wordcount: 2042

2.File: 08 Service Definition.doc - Summary: They may find that their strength is in supporting a specific customer asset type, such as processes or financial assets; or they have greater competency in supporting all customer assets through a reporting service. Wordcount: 2654

3.File: 13 Configuration Policies.doc - Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization. Wordcount: 1817

4.File: 01 Service Desk Technology.doc - Summary: Do you want the management tool to have the option to define and register a basic configuration and to save this separately (e.g. registration of the structure of (a part of) the IT infrastructure in a stable situation, so this can be consulted)? Wordcount: 4027

5.File: 02 Service Desk-Process.doc - Summary: For instance, if the Service Desk is required to provide the customer or end user with status on their existing incident/request and the record has been escalated to n-line support, updates from the technician are required. Wordcount: 2933

6.File: 00 Service Desk-Introduction.docx - Summary: Ability to match end user's concern/request with similar/past concerns/requests ? For incident/problems, the tool is commonly called a Known Error Database and will allow the Service Desk analyst to search symptoms to identify pre-defined workarounds and resolutions to address the end users concerns. Wordcount: 2384

7.File: Fact Sheet Glossary.doc - Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409

8.File: Service Strategy Fact Sheet.doc - Summary: An example may be a service whose fulfillment elements include a mainframe system and Frame Relay network that still supports business critical processes where the strategic direction of the organization is to retire the mainframe platform and source an MPLS (multi protocol label switching) WAN. Wordcount: 2059

9.File: Service Transition Fact Sheet.doc - Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326

10.File: Service Design Introduction Presentation.ppt - Summary: Good Service Design means it is possible to deliver quality, cost effective services and to ensure that the business requirements are being met. Wordcount: 138

11.File: Challenges, CSFs and Risks.doc - Summary: Customers depend on contracts as a means of implementing their own business strategy and achieving specific objectives, and as a means of allocating and managing most, if not all, operational risks associated with the business outcomes. Wordcount: 2123

12.File: Service Transition Presentation.ppt - Summary: Roles and responsibilities for each stage of the Release and Deployment process. Wordcount: 288

13.File: factsheets in progress.doc - Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB ?so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 15687

14.File: ITSM Tool Requirements Document.doc - Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177

15.File: Deployment, Planning and Activities.doc - Summary: Preparing for deployment includes assessing each deployment group's readiness to receive and implement a release package, identifying gaps that need to be filled and planning the activities required to deploy, transfer or decommission / retire services or service assets. Wordcount: 515

16.File: Service Catalogue Management.pdf - Summary: Document Technical Service Catalogue information Develop self-help capabilities for documentation within the Service Catalogue Wordcount: 561

17.File: Use of the Service Portfolio.txt - Summary: Phasing out of services is part of Service Transition to ensure that all commitments made to customers are duly fulfilled and service assets are released from contracts. Wordcount: 1144

18.File: Service Strategy Introduction Presentation.ppt - Summary: Design, develop and implement service management as a strategic asset and assisting growth of the organization Wordcount: 415

19.File: Business and IT Service Mapping for CIs.doc - Summary: The purpose of this document is to provide relevant IT departments with an understanding of how the IT Services provided map to the Organizations business processes, to capture all the relevant configuration items that are involved in the delivery of the IT Services. Wordcount: 2513

20.File: Business Justification.doc - Summary: The document is not to be considered an extensive statement as its topics have to be generic enough to suit any reader for any organization. Wordcount: 850

21.File: CMDB Design document.doc - Summary: Ability to support and hold information on CI's that have a varying degree of complexity (from entire stand-alone systems (e.g Mainframe) to simple, single hardware items or software applications and all the associated relationships that are possible between them. Wordcount: 1045

22.File: CMDB Roles and Responsibilities.doc - Summary: Uses or provides the asset and CMS to facilitate impact assessment for RFCs and to ensure that implemented changes are as authorized; creates change records, configuration baselines, and package release records in order to specify the effect on CIs of an authorized change; ensures any changes to change authorization records are themselves subject to Change Management procedures; ensures that the asset and CMS is updated when a change is implemented Wordcount: 1733

23.File: Identification Guidelines.doc - Summary: If a Configuration Item is regarded as ?slightly different? from a related CI, and if problems that would affect one are likely to flow through to the other (or changes to one should probably be made to the other) then using a ?variant? is most likely acceptable. Wordcount: 676

24.File: Implementation Plan_Project Plan.doc - Summary: An important point to remember is that if this process is to be implemented at the same time as other processes that it is crucial that both implementation plans and importantly timing of work is complementary. Wordcount: 2204

25.File: Objectives and Goals.doc - Summary: Ensuring the large volumes of data from changes or when the process is first set up is accurately entered into the CMDB and that the entry is timely and not too late in order to deliver process benefits. Wordcount: 309

26.File: Reports KPI's other metrics.doc - Summary: An ability to list information such as the number of registered Configuration Items, along with their version details and other information such as category, status, security level, location, owner, etc. Wordcount: 761

27.File: Status Accounting Guidelines.doc - Summary: Such a report can assist management to see the overall health of their IT infrastructure and to be able to make strategic decisions regarding change of supplier, investigation of the management techniques or identification of cyclical status changes (which will allow steps to be taken to smooth out the cycle). Wordcount: 304

28.File: Verification and Audit Plan.doc - Summary: The primary benefit of automation is it will allow staff to focus on exceptions or ?rogue? components without the need to check all the ?acceptable? components (rules can be built into the audit tools to report on ?rogue? components only). Wordcount: 438

29.File: Help Desk Technology.doc - Summary: Do you want the management tool to have the option to define and register a basic configuration and to save this separately (e.g., registration of the structure of (a part of) the IT infrastructure in a stable situation, so this can be consulted)? Wordcount: 3661

30.File: 02 Help Desk-Process.doc - Summary: The intent of investigation and diagnosis at the Help Desk as a practice is obtaining enough information about the situation to determine the cause of the incident and make a determination if the incident can be resolved at the Help Desk or should be escalated to an n-line support team. Wordcount: 2927

This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Service Asset.

The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.

The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

The Service Asset toolkit:

1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Service Asset

2. Is scalable to any size and type of project or organization

3. Provides blueprints, templates and documents - ready to download and apply

4. Saves you time and budget

Buy with confidence, the Service Asset toolkit has a 100% Satisfaction Guarantee & Free Returns.

List Price $173.68 Get it now for just $99.0 ! Save $74.68 (43%)

Publisher: The Art of Service | More by The Art of Service | Visit Home Page
Downloads: so far this month, 1 last month, 1 total
License: Shareware $ 99.00
Last updated: More than a year ago (16 Apr 15)
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