>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
10.File: 01-45.doc - Summary: It translates the "need" in the Mission Need Statement into initial top_level requirements addressing such concerns as performance, supportability, physical and functional integration, human integration, security, test and evaluation, implementation and transition, quality assurance, configuration management, and in-service management. Wordcount: 1213
11.File: MAR04_Configuration Management Resource Listing 2.doc - Summary: ?Configuration Management addresses the control of a changing IT infrastructure (standardization and status monitoring), identifying the configuration items (inventory, mutual links, verification, and registration), collecting and managing documentation about the IT infrastructure and providing information about the IT infrastructure to all other processes.?
12.File: PM7.2.8 Form PM-09.doc - Summary: When the analysis has been completed by the assigned analyst, and the cost, schedule, and resource needs are identified, the management team will submit the change to executive management and/or project oversight agencies for review.
13.File: CHG7900 CAB Meeting minutes.doc - Summary: The document is not to be considered an extensive statement as its topics have to be generic enough to suit any reader for any organization.
14.File: CHG8000 Reports KPI's other metrics.doc - Summary: Backlog details of process activities with work outstanding (along with potential negative impact regarding failure to complete the work in a timely manner) ? but also provide solutions on how the backlog can be cleared.
15.File: CHG8300 Category Definition.doc - Summary: A submitted change that has not been rejected, as the value of the change can be seen, however, the CAB or Change Manager is seeking additional clarity regarding specific points.
16.File: CONMGT3800 Identification Guidelines.doc - Summary: If a Configuration Item is regarded as ?slightly different? from a related CI, and if problems that would affect one are likely to flow through to the other (or changes to one should probably be made to the other) then using a ?variant? is most likely acceptable. Wordcount: 674
17.File: CONMGT3900 Status Accounting Guidelines.doc - Summary: Such a report can assist management to see the overall health of their IT infrastructure and to be able to make strategic decisions regarding change of supplier, investigation of the management techniques or identification of cyclical status changes (which will allow steps to be taken to smooth out the cycle).
18.File: INC8700 Incident Category Definition Document.doc - Summary: Request for the modification of an environment, product or service such as PC, Laptop, Mainframe, Network service or environment etc, only in respect to the removal or deletion of hardware or software. Wordcount: 2340
19.File: VB IPAD EN 0107.pdf - Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs)
20.File: Service Transition Fact Sheet.doc - Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization.
21.File: change v4.doc - Summary: The goal of the Change Management process is to ensure that standardised methods and procedures are used for efficient and prompt handling of all Changes, in order to minimise the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organisation.
22.File: change v5.0.pdf - Summary: The goal of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change- related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization.
23.File: factsheets in progress.doc - Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB ?so if further incidents or problems arise, they can be identified and the service restored more quickly.
24.File: Example Outsourcing Contract template.doc - Summary: The customer/supplier agrees that all knowledge, concerning the organization of the supplier/customer, coming forth from the activities based on this Service Level Agreement and by which, by making public, the supplier/customer may suffer damage, will in no way be made available to any third party.
25.File: Problem & Known Error Category Definition.doc - Summary: For Known Error tickets, it will be most likely that a Change Request has been raised to remove the known error; therefore this value may not be applicable in most cases and can therefore be ignored. Wordcount: 1336
26.File: ITSM Tool Requirements Document.doc - Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177
27.File: Service Catalog 2.doc - Summary: ACME IT personnel who provide this service will function as part of a development team and will be expected to provide work products as required by the development project and to complete their work as required by the project schedule.
28.File: CMDB Roles and Responsibilities.doc - Summary: Uses or provides the asset and CMS to facilitate impact assessment for RFCs and to ensure that implemented changes are as authorized; creates change records, configuration baselines, and package release records in order to specify the effect on CIs of an authorized change; ensures any changes to change authorization records are themselves subject to Change Management procedures; ensures that the asset and CMS is updated when a change is implemented
29.File: Process Summary - Release Management.doc - Summary: In order to assess the impact on the business, operations and support staff resources, the number of incidents related to the release in the period immediately following a roll out should be measured and analysed.
30.File: Presentation 1- Toolkit Introduction Business Process Management.ppt - Summary: Compliance officer - There needs to be one person that ensures that brings the process performance information to the knowledge of compliance body and ensure the governance body?s decisions are implemented correctly. Wordcount: 3787
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Change Request.
The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Change Request toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Change Request
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents - ready to download and apply
4. Saves you time and budget
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