Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 800
3.File: 02 Architecture Description.doc - Summary: The intent of the customer template is to provide a structure and format that can be used repeatedly to provide a consistent and effective approach to creating deliverables with similar requirements. Wordcount: 1794
4.File: 12 Risk Assessment Template.doc - Summary: The document has been designed to support you in implementing or improving capabilities in Risk Management This section provides instructions for how to use this document properly and should be deleted before publication in your environment. Wordcount: 1194
5.File: 06 Business Requirements and Feasibility Study.doc - Summary: In the below sections we need to understand if we have the right technological capability, do we need to source technology, will it impact on our security or physical environments, do have enough space to store and maintain the output/product of the project, are there sufficient operational support processes for the duration of the project and the end product. Wordcount: 1535
6.File: 01 Overview of Continual Improvement.ppt - Summary: Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes.
7.File: Critical_Incident_Services.doc - Summary: The System Support plan also describes the impact of system failure (on users & business), the system topology (high level view of the various components), the support matrix (support arrangements for individual components as well as critical 3rd Party Application and Vendor information) and system dependencies (other systems that must be available for effective operation
8.File: Rescued document.txt - Summary: After assessing the material I would say for someone who has completed the ITIL Foundation level, or someone starting in a Change management role the course would be very useful as it's more in depth than the Foundation course.
9.File: VB IPAD EN 0107.pdf - Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs)
10.File: Service Design Fact Sheet.doc - Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales.
11.File: Service Operation Functions Fact Sheet.txt - Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 2476
12.File: Service Operation Processes Fact Sheet.txt - Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB ?so if further incidents or problems arise, they can be identified and the service restored more quickly.
13.File: TAOS Management of Risk (M_o_R) Fact Sheet.doc - Summary: M_o_R is a route map for risk management, bringing together principles, an approach, a set of interrelated processes, and pointers to more detailed sources of advice on risk management techniques and specialisms. Wordcount: 1040
14.File: CSI Introduction Presentation.ppt - Summary: Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes
15.File: Measurement of Service Design.doc - Summary: Six Sigma is a methodology developed by Bill Smith at Motorola Inc. and was originally designed to manage process variations that cause defects, defined as unacceptable deviation from the mean or target, and to systematically work towards managing variation to eliminate those defects. Wordcount: 529
16.File: TAOS o Management of Risk (M_o_R) Fact Sheet.doc - Summary: Having put in place these principles, approaches and processes, for them to be effective an organization needs to ensure that they are consistently applied across the organization and that their application undergoes continual improvement. Wordcount: 1106
17.File: CSI Intro Presentation.ppt - Summary: Provide practical and user friendly documents for you to use within your organization, including a Continual Service Improvement Readiness Assessment.
18.File: ITSCM2800 Risk Assessment Template.doc - Summary: Scope for the assessment may be determined by the business, therefore covering only a select few of the IT Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 889
19.File: Example Service Catalogue.doc - Summary: The Technical Service Catalogue is extremely beneficial when constructing the relationship between services, SLAs, OLAs and other underpinning agreements and components, as it will identify the technology required to support a service and the support group(s) that support the components. Wordcount: 160
20.File: Service Catalogue Management.pdf - Summary: Document Technical Service Catalogue information Develop self-help capabilities for documentation within the Service Catalogue
21.File: Service Portfolio Management Presentation.ppt - Summary: By organizing an efficient portfolio with optimal levels of ROI and risk, the organization maximizes the value realization on its resources and capabilities.
22.File: 01 Big Data Development Process.doc - Summary: A scope statement any bigger than half an A4 page may be too lengthy to read, lose the intended audience with detail, and not be clearly focused on answering the WHAT question for this process.
23.File: Example Case Study California Office - Disaster recovery plan doc for agencies instructions.pdf - Summary: 1.1 This section details the emergency response actions necessary immediately following the disaster including: protecting the health and safety of all personnel; gaining immediate emergency assistance from agency security, fire, police, hospitals, etc.; notifying agency staff that are members of an Emergency Management Team or Emergency Action Committee that a serious loss or interruption in service has occurred; and establishing a focal point for coordinating the response/recovery program, disseminating information and assembling personnel.
24.File: 01 Cloud Computing Development Process.doc - Summary: Some organizations may choose not to deploy internal cloud services, but this does not mean that internal designs are not required, especially if more than one cloud service is used to support a single business process. Wordcount: 6092
25.File: 01 List of Deliverables.doc - Summary: Technology Portfolio ? It provides a list of all hardware, information software, and application software used within the organization, often identifying the relationships with existing data entities and applications within the portfolio or as a separate matrix.
26.File: Gamification Project_Business Requirements and Feasibility Study.doc - Summary: In the below sections we need to understand if we have the right technological capability, do we need to source technology, will it impact on our security or physical environments, do have enough space to store and maintain the output / product of the project, are there sufficient operational support processes for the duration of the project and the end product. Wordcount: 1136
27.File: Selling Gamification to Your Organization_An Example Business Case.doc - Summary: However, as with many new and promising technologies, there is already a lot of confusion and miscommunication about gamification and what it can be used for ? with many organizations falling behind their competitors because they cannot see the benefits it provides or believe that it belongs in the ?too hard basket'. Wordcount: 2302
28.File: A Guide to IT Service Strategy.docx.doc - Summary: And can IT in its current state, continue to support the business and these new initiatives or are there considerations to be made with regards to new/updated technology, resource requirements, conformance to governance and regulatory requirements etc. Wordcount: 4394
29.File: Service_Design_Capability_Assessment_Questionnaire.docx - Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
30.File: Service_Strategy_Capability_Assessment_Questionnaire.doc - Summary: The assessment is based on the generic capability levels defined by the Capability Maturity Model Integrated (CMMI) framework, which recognises that there are a number of characteristics which need to be in place for effective process management. Wordcount: 4213
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Business Service.
The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Business Service toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Business Service
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents - ready to download and apply
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