The Business Service Toolkit  

The Business Service Toolkit Windows

    Platform: Windows
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This toolkit provides a wide variety of resources to boost your understanding and ability to implement Business Service in your organization with 30 ready-to-use resources.

This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Business Service by offering easy to use templates, blueprints, and documents that can be adapted to your organization's requirements.

Buy with confidence, the Business Service toolkit has a 100% Satisfaction Guarantee & Free Returns.

List Price $176.79 Get it now for just $99.0 ! Save $77.79 (44%)

Put together by The Art of Service's industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Business Service and how to apply them successfully within an organization.

This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Business Service approach that meets today's standards. It is tailor-fit for professionals who don't have the time or resources at hand to develop the required templates and structure for implementation.

The Complete Business Service Toolkit Includes the following 30 resources:

1.File: Business Requirements and Feasibility Study.doc - Summary: Any project may impact on the organization in a number of ways; this could be with regard to cultural changes, organizational structures, the creation of new business services, etc. Wordcount: 1181

2.File: Risk Assessment Template.doc - Summary: Scope for the assessment may be determined by the business, therefore covering only a select few of the Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 800

3.File: 02 Architecture Description.doc - Summary: The intent of the customer template is to provide a structure and format that can be used repeatedly to provide a consistent and effective approach to creating deliverables with similar requirements. Wordcount: 1794

4.File: 12 Risk Assessment Template.doc - Summary: The document has been designed to support you in implementing or improving capabilities in Risk Management This section provides instructions for how to use this document properly and should be deleted before publication in your environment. Wordcount: 1194

5.File: 06 Business Requirements and Feasibility Study.doc - Summary: In the below sections we need to understand if we have the right technological capability, do we need to source technology, will it impact on our security or physical environments, do have enough space to store and maintain the output/product of the project, are there sufficient operational support processes for the duration of the project and the end product. Wordcount: 1535

6.File: 01 Overview of Continual Improvement.ppt - Summary: Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes. Wordcount: 937

7.File: Critical_Incident_Services.doc - Summary: The System Support plan also describes the impact of system failure (on users & business), the system topology (high level view of the various components), the support matrix (support arrangements for individual components as well as critical 3rd Party Application and Vendor information) and system dependencies (other systems that must be available for effective operation Wordcount: 1450

8.File: Rescued document.txt - Summary: After assessing the material I would say for someone who has completed the ITIL Foundation level, or someone starting in a Change management role the course would be very useful as it's more in depth than the Foundation course. Wordcount: 2161

9.File: VB IPAD EN 0107.pdf - Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750

10.File: Service Design Fact Sheet.doc - Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113

11.File: Service Operation Functions Fact Sheet.txt - Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 2476

12.File: Service Operation Processes Fact Sheet.txt - Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB ?so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 4768

13.File: TAOS Management of Risk (M_o_R) Fact Sheet.doc - Summary: M_o_R is a route map for risk management, bringing together principles, an approach, a set of interrelated processes, and pointers to more detailed sources of advice on risk management techniques and specialisms. Wordcount: 1040

14.File: CSI Introduction Presentation.ppt - Summary: Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes Wordcount: 779

15.File: Measurement of Service Design.doc - Summary: Six Sigma is a methodology developed by Bill Smith at Motorola Inc. and was originally designed to manage process variations that cause defects, defined as unacceptable deviation from the mean or target, and to systematically work towards managing variation to eliminate those defects. Wordcount: 529

16.File: TAOS o Management of Risk (M_o_R) Fact Sheet.doc - Summary: Having put in place these principles, approaches and processes, for them to be effective an organization needs to ensure that they are consistently applied across the organization and that their application undergoes continual improvement. Wordcount: 1106

17.File: CSI Intro Presentation.ppt - Summary: Provide practical and user friendly documents for you to use within your organization, including a Continual Service Improvement Readiness Assessment. Wordcount: 940

18.File: ITSCM2800 Risk Assessment Template.doc - Summary: Scope for the assessment may be determined by the business, therefore covering only a select few of the IT Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 889

19.File: Example Service Catalogue.doc - Summary: The Technical Service Catalogue is extremely beneficial when constructing the relationship between services, SLAs, OLAs and other underpinning agreements and components, as it will identify the technology required to support a service and the support group(s) that support the components. Wordcount: 160

20.File: Service Catalogue Management.pdf - Summary: Document Technical Service Catalogue information Develop self-help capabilities for documentation within the Service Catalogue Wordcount: 561

21.File: Service Portfolio Management Presentation.ppt - Summary: By organizing an efficient portfolio with optimal levels of ROI and risk, the organization maximizes the value realization on its resources and capabilities. Wordcount: 693

22.File: 01 Big Data Development Process.doc - Summary: A scope statement any bigger than half an A4 page may be too lengthy to read, lose the intended audience with detail, and not be clearly focused on answering the WHAT question for this process. Wordcount: 4823

23.File: Example Case Study California Office - Disaster recovery plan doc for agencies instructions.pdf - Summary: 1.1 This section details the emergency response actions necessary immediately following the disaster including: protecting the health and safety of all personnel; gaining immediate emergency assistance from agency security, fire, police, hospitals, etc.; notifying agency staff that are members of an Emergency Management Team or Emergency Action Committee that a serious loss or interruption in service has occurred; and establishing a focal point for coordinating the response/recovery program, disseminating information and assembling personnel. Wordcount: 1687

24.File: 01 Cloud Computing Development Process.doc - Summary: Some organizations may choose not to deploy internal cloud services, but this does not mean that internal designs are not required, especially if more than one cloud service is used to support a single business process. Wordcount: 6092

25.File: 01 List of Deliverables.doc - Summary: Technology Portfolio ? It provides a list of all hardware, information software, and application software used within the organization, often identifying the relationships with existing data entities and applications within the portfolio or as a separate matrix. Wordcount: 2628

26.File: Gamification Project_Business Requirements and Feasibility Study.doc - Summary: In the below sections we need to understand if we have the right technological capability, do we need to source technology, will it impact on our security or physical environments, do have enough space to store and maintain the output / product of the project, are there sufficient operational support processes for the duration of the project and the end product. Wordcount: 1136

27.File: Selling Gamification to Your Organization_An Example Business Case.doc - Summary: However, as with many new and promising technologies, there is already a lot of confusion and miscommunication about gamification and what it can be used for ? with many organizations falling behind their competitors because they cannot see the benefits it provides or believe that it belongs in the ?too hard basket'. Wordcount: 2302

28.File: A Guide to IT Service Strategy.docx.doc - Summary: And can IT in its current state, continue to support the business and these new initiatives or are there considerations to be made with regards to new/updated technology, resource requirements, conformance to governance and regulatory requirements etc. Wordcount: 4394

29.File: Service_Design_Capability_Assessment_Questionnaire.docx - Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816

30.File: Service_Strategy_Capability_Assessment_Questionnaire.doc - Summary: The assessment is based on the generic capability levels defined by the Capability Maturity Model Integrated (CMMI) framework, which recognises that there are a number of characteristics which need to be in place for effective process management. Wordcount: 4213

This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Business Service.

The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.

The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

The Business Service toolkit:

1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Business Service

2. Is scalable to any size and type of project or organization

3. Provides blueprints, templates and documents - ready to download and apply

4. Saves you time and budget

Buy with confidence, the Business Service toolkit has a 100% Satisfaction Guarantee & Free Returns.

List Price $176.79 Get it now for just $99.0 ! Save $77.79 (44%)

Publisher: The Art of Service | More by The Art of Service | Visit Home Page
Downloads: so far this month, 1 last month, 1 total
License: Shareware $ 99.00
Last updated: More than a year ago (16 Apr 15)
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