>as an input into their final ITSM Tools Requirement document. Wordcount: 14194
11.File: Project Draft.doc - Summary: The purpose of this project is to implement IT Service Management processes and a supporting software tool to help enable IT&T align IT Services to the needs of the business in such a way that Ingeus can continue to meet the Key Priorities and Critical Success Factors as outlined in the Strategic Plan for 2004 ? 2007.
12.File: Service Operation Processes Fact Sheet.doc - Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB ?so if further incidents or problems arise, they can be identified and the service restored more quickly.
13.File: incident v4.doc - Summary: To restore normal service operation as quickly as possible and minimise the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
14.File: incident v5.0.pdf - Summary: To restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
15.File: service v5.0.pdf - Summary: The Service Desk is a single point of contact (SPOC) for end-users who need help. Wordcount: 655
16.File: SixSigma Starter Kit Document.txt - Summary: Firstly let us start with a common understanding of the term business process as used in this document - ?a sequence of linked activities that recognises a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action?. Wordcount: 18117
17.File: ITSM Tool Requirements Document.doc - Summary: The knowledge management database should be able to be updated with work around and solution information that has been captured in the Incident and Problem records. Wordcount: 9177
18.File: Service Catalog 2.doc - Summary: ACME IT personnel who provide this service will function as part of a development team and will be expected to provide work products as required by the development project and to complete their work as required by the project schedule.
19.File: ISO 38500 Presentation.ppt - Summary: Ensuring that their organisations follow these principles will assist directors in balancing risks and encouraging opportunities arising from the use of IT.
20.File: v0.1 it service management consultancy.doc - Summary: These are the things that a good consultancy should take into consideration, that is the these are the things they should understand of your organization before they start any real work!
21.File: Example Case Study - Emergency Management Australia - Economic and Financial Aspects of Disaster Recovery.pdf - Summary: Multi-Agency Incident Management A Community and Personal Support Services A Managing the Floodplain A Flood Preparedness A Flood Warning A Flood Response A Emergency Management Planning for Floods Affected by Dams A Reducing the Community Impact of Landslides A Psychological Services: Emergency Managers' Guide D Psychological Services: Mental Health Practitioners' Guide D Economic and Financial Aspects of Disaster Recovery A Community Development D Gathering Community Information D Disaster Victim Identification R
22.File: Example Case Study_ Govt of South Australia - Records Management Disaster Planning Toolkit.pdf - Summary: State Records would like to acknowledge that this guideline has been developed thanks to a significant contribution from the Heritage Collections Council, Commonwealth Department of Communications, Information Technology and the Arts and their publication Be Prepared: Guidelines for small museums for writing a disaster preparedness plan (2000) and also the State Records Authority of New South Wales and their publication Guidelines on Counter Disaster Strategies for Records and Recordkeeping Systems (2002).
23.File: Presentation 5- BPM & ROI.ppt - Summary: for customers and also to the company in terms of reduced costs such as Wordcount: 2396
24.File: Perform Business Continuity and Disaster Recovery via Business Process Management and Other Software Tools.docx - Summary: Although this approach is in its infancy in part because IT system designers are virtually never the people who write the BC/DR plans, organizations would ideally plan the business processes to include those required for recovery from a disruption, design the supporting EA complete with its disaster recovery capabilities, and plan the BC/DR capabilities right up front. Wordcount: 1572
25.File: 01 List of Deliverables.doc - Summary: Technology Portfolio ? It provides a list of all hardware, information software, and application software used within the organization, often identifying the relationships with existing data entities and applications within the portfolio or as a separate matrix.
26.File: Gamification Project Communications Schedule Template .doc - Summary: The purpose of this framework is to overview the information needs, for identified communications audiences for each of the Project Stages. Wordcount: 2075
27.File: Help Desk Technology.doc - Summary: Do you want the management tool to have the option to define and register a basic configuration and to save this separately (e.g., registration of the structure of (a part of) the IT infrastructure in a stable situation, so this can be consulted)?
28.File: ITSM Tool Requirements Template and Planner.doc - Summary: To successfully implement ITSM tools that will provide a benefit within your organization, it is vitally important to have a clear understanding of the purpose of the tool and how you want it to work for you. Wordcount: 8282
29.File: Service_Design_Capability_Assessment_Questionnaire.docx - Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
30.File: Service_Operation_Capability_Assessment_Questionnaire.docx - Summary: The assessment is based on the generic capability levels defined by the Capability Maturity Model Integrated (CMMI) framework, which recognises that there are a number of characteristics which need to be in place for effective process management. Wordcount: 6952
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Business Operations.
The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Business Operations toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Business Operations
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