The Baseline Toolkit  

The Baseline Toolkit Windows

    Platform: Windows
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This toolkit provides a wide variety of resources to boost your understanding and ability to implement Baseline in your organization with 30 ready-to-use resources.

This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Baseline by offering easy to use templates, blueprints, and documents that can be adapted to your organization's requirements.

Buy with confidence, the Baseline toolkit has a 100% Satisfaction Guarantee & Free Returns.

List Price $176.79 Get it now for just $99.0 ! Save $77.79 (44%)

Put together by The Art of Service's industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Baseline and how to apply them successfully within an organization.

This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Baseline approach that meets today's standards. It is tailor-fit for professionals who don't have the time or resources at hand to develop the required templates and structure for implementation.

The Complete Baseline Toolkit Includes the following 30 resources:

1.File: 9781486476763_txt.pdf - Summary: As you may well already be aware, a number of high-profile experts (including those who work in or alongside some very well-known companies like Microsoft, Apple, Google, etc) are anticipating an industry-wide shift toward cloud computing at some very near point in the future; meaning, cloud technologies might replace the traditional IT model entirely. Wordcount: 46407

2.File: 04 Service Management Process Definitions and Interfaces.doc - Summary: Risks associated with requests for change: to assess and manage the impact on service continuity and availability Wordcount: 3140

3.File: 02 Architecture Description.doc - Summary: The intent of the customer template is to provide a structure and format that can be used repeatedly to provide a consistent and effective approach to creating deliverables with similar requirements. Wordcount: 1794

4.File: 06 Risk Assessment Questionnaire.doc - Summary: In IT service management, all the planning, design specifications, testing, and monitoring can be applied to ensure that the service can be delivered safely and effectively to the customer under known and controlled conditions; however, there is always an element of uncertainty to beware. Wordcount: 2229

5.File: 03 Developing KPIs.doc - Summary: The purpose of this document is to work you through the general creation process, but the document also serves as a template for creating your own process or procedure in your own organization. Wordcount: 1962

6.File: 02 Service Desk-Metrics.doc - Summary: For example, the total number of calls received by the Service Desk is not in itself an indication of either good or bad performance and may, in fact, be caused by events completely outside the control of the Service Desk?for example, a particularly busy period for the organization or the release of a new version of a major corporate system. Wordcount: 1198

7.File: 02 Service Desk-Process.doc - Summary: For instance, if the Service Desk is required to provide the customer or end user with status on their existing incident/request and the record has been escalated to n-line support, updates from the technician are required. Wordcount: 2933

8.File: 00 Distinctions between Service Desk and Help Desk.docx - Summary: The problem with distinguishing between a Service Desk and a Help Desk, and sometimes a Call Center, is that many of the tangible components of the solution are the same: each consists of a number of bodies sitting at a desk and doing their best to meet a customer's needs given the tools and resources available to them at the time. Wordcount: 1285

9.File: 03 Short Overview of Six Sigma.doc - Summary: So what is all the fuss about and the desire to get to Six Sigma?if my Pizza Shops delivers all Pizzas within 25 minutes, then we are there? BUT imagine your Pizza competition has a program in place to reach Six Sigma based around a target delivery time of 20 minutes. Wordcount: 1779

10.File: 01 Overview of Continual Improvement.ppt - Summary: Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes. Wordcount: 937

11.File: 02 CSI Methods and Techniques.ppt - Summary: Plan ? A check during process implementation or improvement activities serves as validation that process project objectives are being met and provide tangible evidence that benefits are being achieved from the investment of time, talent and resources to process initiatives. Wordcount: 3359

12.File: Six Sigma - Short Overview.doc - Summary: So what is all the fuss about and the desire to get to Six Sigma?if my Pizza Shops delivers all Pizzas within 25 minutes, then we are there? BUT ? imagine your Pizza competition has a program in place to reach Six Sigma based around a target delivery time of 20 minutes. Wordcount: 1782

13.File: Starter Kit Document.doc - Summary: Firstly let us start with a common understanding of the term business process as used in this document - ?a sequence of linked activities that recognizes a need (external or internal to the company), takes the necessary steps to deliver a solution, and instigates appropriate complementary action?. Wordcount: 17548

14.File: STA15500 ITSM Tool Requirements.doc - Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism Queensland.by MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194

15.File: 01-45.doc - Summary: It translates the "need" in the Mission Need Statement into initial top_level requirements addressing such concerns as performance, supportability, physical and functional integration, human integration, security, test and evaluation, implementation and transition, quality assurance, configuration management, and in-service management. Wordcount: 1213

16.File: PM7.2.8 Form PM-09.doc - Summary: When the analysis has been completed by the assigned analyst, and the cost, schedule, and resource needs are identified, the management team will submit the change to executive management and/or project oversight agencies for review. Wordcount: 756

17.File: qap1.doc - Summary: The purpose of the XXX YYYY Quality Assurance Plan - is to function as a guide to facilitate the establishment of Quality Assurance (QA) activities within processes and procedures used to deliver products and services in support of a programmatic office desktop/LAN computer environment and other activities performed by the YYYY team. Wordcount: 3597

18.File: Template - Stage Plan.doc - Summary: - provides a statement of how and when a stage's objectives are to be achieved, by showing the deliverables, activities and resources required Wordcount: 433

19.File: CONMGT3900 Status Accounting Guidelines.doc - Summary: Such a report can assist management to see the overall health of their IT infrastructure and to be able to make strategic decisions regarding change of supplier, investigation of the management techniques or identification of cyclical status changes (which will allow steps to be taken to smooth out the cycle). Wordcount: 302

20.File: CONMGT4000 Verification and Audit Plan.doc - Summary: The primary benefit of automation is it will allow staff to focus on exceptions or ?rogue? components without the need to check all the ?acceptable? components (rules can be built into the audit tools to report on ?rogue? components only). Wordcount: 436

21.File: CONMGT4300 Configuration Management Powerpoint.ppt - Summary: is the process that focuses on ?identifying, controlling, maintaining and verifying?all physical components of the IT infrastructure ?and providing information to all other ITIL processes. Wordcount: 1223

22.File: Service Desk- Metrics.doc - Summary: By calculating the percentage of call duration time on the desk overall and working out a cost per minute (total costs for the period divided by total call duration minutes) this can be used to calculate the cost for individual calls and give a more accurate figure. Wordcount: 658

23.File: VB IPAD EN 0107.pdf - Summary: A. change the service hours in the SLAs by 3 hours as this is a new business requirement B. initiate a Service Improvement Program (SIP) to meet the new business requirements C. review the Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) Wordcount: 15750

24.File: CSI Fact Sheet.doc - Summary: Step One - Define what you should measure: Talk to the business, find out what your customer's needs are and discuss with IT Management how those needs can be met. Wordcount: 891

25.File: Fact Sheet Glossary.doc - Summary: Maintainability: A measure of how quickly and effectively a CI or IT service can be restored to normal after a failure. Wordcount: 409

26.File: Service Design Fact Sheet.doc - Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. Wordcount: 4113

27.File: Service Operation Functions Fact Sheet.txt - Summary: As the custodian of technical knowledge and expertise related to managing the IT Infrastructure, the Technical Management function provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. Wordcount: 2476

28.File: Service Operation Processes Fact Sheet.doc - Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB ?so if further incidents or problems arise, they can be identified and the service restored more quickly. Wordcount: 3946

29.File: Service Strategy Fact Sheet.doc - Summary: An example may be a service whose fulfillment elements include a mainframe system and Frame Relay network that still supports business critical processes where the strategic direction of the organization is to retire the mainframe platform and source an MPLS (multi protocol label switching) WAN. Wordcount: 2059

30.File: Service Transition Fact Sheet.doc - Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization. Wordcount: 3326

This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Baseline.

The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.

The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

The Baseline toolkit:

1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Baseline

2. Is scalable to any size and type of project or organization

3. Provides blueprints, templates and documents - ready to download and apply

4. Saves you time and budget

Buy with confidence, the Baseline toolkit has a 100% Satisfaction Guarantee & Free Returns.

List Price $176.79 Get it now for just $99.0 ! Save $77.79 (44%)

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